Refund policy

Last updated: September 11, 2026

We want you to love your Dumpling Squishy order. If something isn't right, here's how returns, exchanges, and refunds work.

Return Window

You have 30 days from the date your order is delivered to request a return or exchange. After 30 days, we're unable to offer a refund or exchange.

Eligibility

To be eligible for a return, your item must be:

  • Unused and in the same condition that you received it
  • In its original packaging
  • Accompanied by proof of purchase (order number or receipt)

Certain items are final sale and not eligible for return, including items marked as final sale at the time of purchase and gift cards.

How to Start a Return

  1. Email us at Support@squishyworldshop.com with your order number and the reason for your return.
  2. We'll review your request and send you instructions, including the return address if applicable.
  3. Once we receive and inspect your returned item, we'll notify you by email whether your refund has been approved.

Please do not send your purchase back without first contacting us, as items returned without prior authorization may not be accepted.

Refunds

If your return is approved, we'll process your refund to your original method of payment. Please allow up to 10 business days for the refund to appear, depending on your card issuer or payment provider.

Shipping costs are non-refundable unless the return is due to our error (e.g., you received a defective or incorrect item).

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or if you received the wrong item, please contact us within 7 days of delivery at Support@squishyworldshop.com with your order number and a photo of the item. We'll arrange a replacement or refund at no additional cost to you.

Exchanges

The fastest way to get the item you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

Late or Missing Refunds

If you haven't received a refund yet, first check your bank account again, then contact your credit card company or bank, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us at Support@squishyworldshop.com.

Contact

Questions about your return or refund? Reach us at Support@squishyworldshop.com or write to us at 4800 N Federal Hwy, B200, Boca Raton, FL 33431, United States.